Visa Enquiries Telephone: Mon - Thu 1pm to 5pm, Fri 1pm to 4pm - Telephone: +49 (0)30 700 129 129 - Fax: +49(0)30 22 48 92 93
Counter Hours Visa Section: Mondays, Wednesdays and Fridays between 9am and 11am
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ETA - Electronic Travel Authority for short-term tourist and business visits of up to 3 months
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The following information is provided for travel agents, airlines and other users of global distribution systems. If you are a traveller without access to a booking system, please refer to the below websites for visa information.
Tourist Visits: Tourist visas for a stay of up 3, 6 or 12 months
Business Visits: Business visas for a stay of up to 3 months
ETA Types
The Visitor (Tourist) ETA [976] is:
for tourism or to visit friends or relatives,
valid for one year from the date of issue for multiple entry, and
you may stay up to three months on each visit, and
free of charge*
It is not permitted to engange in any kind of employment.
The Business (Short validity) ETA [977] is:
for business visits, including conference attendance or exploratory business visits;
allows for multiple entry for one year from the date of issue and at each visit you can stay up to three months;
free of charge*
See: ETA (Business Entrant) Conditions - DIAC website
If you require a work permit, please select the appropriate visa category.
See: Work-related visas
The Business (Long validity) ETA [956] is:
issued by a travel agent or the Australian Embassy (not available online),
for business visits, including conference attendance and exploratory business visits,
is valid for up to the life of the passport with a maximum of 10 years,
incurs a fee to the Australian Government which is to be paid by credit card.
See: Current Visa Charges
Examples of appropriate activities are provided on the following website.
See: ETA (Business Entrant) Conditions - DIAC website
If you require a work permit, please select the appropriate visa category.
See: Work-related visas
Instructions for users of computer reservation systems
Download: ETA operating manual – DIAC website, PDF format
Problems with your ETA?
If you encounter any problems with an ETA, you should send an e-mail with a scan or digital photo of the personal details' page of the passport, the intended travel dates and the purpose of the trip as well as the exact error message received to the following address:
E-Mail: ETAS-BELN@dfat.gov.au
27 October 2008 – Changes to the ETA Online Service www.eta.immi.gov.au
Until 26 October 2008 an ETA could be issued for ETA-eligible passports through most travel agents and airlines using a computer reservation system as well as through the website service www.eta.immi.gov.au
As of 27 October 2008 European ETA-eligible passport holders can no longer use this website. The website service will continue to be available for non-European ETA-eligible passport holders only.
There will be no changes to ETA services available through travel agencies and airlines using a computer reservation system. The ETA can be issued for all ETA-eligible passports through most reservation systems.
Further information: eVisitor – short-term tourist and business visits for 35 European passport holders - DIAC website
eVisitor Enquiries: eVisitor.helpdesk@immi.gov.au
If your passport is not eligible for an ETA?
If you do not hold an ETA eligible passport, you should check if you are eligible for any other electronic visa category. If you are not eligible for an ETA, eVisitor or an e676, you need to apply on paper to the Visa Office at the Australian Embassy Berlin. If you wish to enter Australia for business purposes and you do not hold an ETA eligible passport, you should check if you are eligible to apply online for an eVisitor or apply for a Short Stay Business visa (s/c 456).
See: Visitor Visa
See: Short Business Trip
* The Australian Government does not charge for using the ETA Service. Most service providers will issue the ETA free of charge as part of the booking, however, they are free to request a service charge.