Visa Enquiries: Telephone: +49 (0)69 222 23 99 58, Mon-Fri 10am to 1pm, 2pm to 5pm // Fax: +49(0)30 22 48 92 92
Counter Hours Visa Section: Mon, Wed, Fri 9am to 11am
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If you applied for an electronic visa, your application will be processed onshore. All eVisa services are provided by the Department of Immigration and Citizenship in Australia.
E-Visa (Electronic Visas) - e417, eStudents, eVisitor, e676, e457 ect.
Please use the following link to check your online visa status before making any enquiries regarding your electronic visa application. You need to have your transaction reference number [for example: EGMN69SVX] and your passport ready.
See: EVisa Status Enquiry
If you need to contact the processing department, please use the relevant email add
ETA (Electronic Travel Authority)
Assistance may be provided by the visa services section Berlin regarding ETA enquiries (Electronic Travel Authority, visiting for up to 3 months).
See: ETA Support
If you wish to check your ETA that you obtained at www.eta.immi.gov.au , please use the website link. Please have your passport and the reference number (for example 123456) ready.
See: ETA Check
All enquries regarding online visas, should be made to the relevant helpdesks.
If you need to contact the department, please include your TRN, your name, date of birth and passport details and specify your request. Please note that a reply from any helpdesk may take several working days.
Working Holiday Makers
Electronic Tourist Visas (e676)